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C4 - DS4 Owners :: Forums :: Citroen C4 Picasso and Grand C4 Picasso (B78) 2013 onward :: C4 Picasso (B78) General Questions
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2016 C4 Picasso 1.6 BlueHDi Exclusive+ EAT6 HD Screen Dial arrangement + few other observations
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AtomAnt   
Fri Apr 02 2021, 02:04pm
Member No: #57942
Joined: Apr 02 2021
Location: West Yorkshire
 Hi,

This is my first post and my first French vehicle; leaving behind the Japanese vehicle world! I hope this journey goes well!

I purchased a 2016 Citroen C4 Picasso 1.6 BlueHDi Exclusive+ EAT6 privately with 25K on the clock and full main dealer history. The car is immaculate, mechanically and from all perspectives. I did all my research i.e. HPI check etc before purchasing. But I have some questions and observations that are bugging me.


  • The HD screen's virtual speedo dial is on the left-hand side. I can't work out if this is expected on a Right-hand drive vehicle or something is not right somewhere?

    It's an EAT6 with Auto transmission. I am expecting the RNDM under the virtual speedometer dial to reflect the gear selection, I do not see that at all in the HD LCD.

    Last question - the vehicle has a reverse parking camera mounted at the tailgate? But when in reverse, I see no image. In Seller's defence, the advert did not mention that it had a reverse parking camera? is it something that can be activated by the main dealer? It's a shame that a vehicle of this spec does not have a reverse parking camera.

    Sharing some images to add more context to my questions.









routemaster1   
Fri Apr 02 2021, 04:27pm
Member No: #574
Joined: Jul 08 2007
Location: Dorset
 The screen is odd. It has everything my screen has but everything is the other way round. Mine has rev counter on left, speedo on right, fuel level at top right, heater settings bottom left. No idea why thus should be so. I wonder if the screen is set up for left hand drive
AtomAnt   
Fri Apr 02 2021, 04:32pm
Member No: #57942
Joined: Apr 02 2021
Location: West Yorkshire
 Thanks, @routemaster1 I am baffled as well! After buying the vehicle I compared a lot of adverts on Auto Trader and I could not find any advert with the flipped screen. BTW I purchased the car 48 hours ago. I hope someone can shed some light! My anxiety levels are ramping up.
jsg1163   
Fri Apr 02 2021, 05:20pm
Member No: #50650
Joined: Mar 09 2018
Location: Birmingham
 This is really strange... in UK, it should be flipped. I have the same screen and its opposite sides to what you have.

Try this before anything else, check the language settings, and make sure it's English (UK).

If this doesn't help, then ring the local citroen dealer and make an inquery without booking the car in for a fee. Try to get the free info if possible and let then also confirm that in the UK it should not be like this way.

Since its only been 2-3 days since you purchased the car and I believe you got it from an independent dealer, I would take it back and let them sort it out.

Also, I have another doubt, may be the top screen has been replaced? Since the top screen is prone to have black spots and sometimes stops working, in that case its about £1000+ to get the top screen replaced from the dealer. In this case, many people get the second hand from ebay or local scrap yards and replace the screen. If this is the case (which I hope not in your car) then the mileage may also be wrong. The top screen stores the mileage in its memory. i.e. if you car has done 20k mileage and you change the top screen with another car which has done 50k... after replacement it will show 50k in your car too (which is technically wrong).

Also, since the screen should show N or A (Auto) or M (manual) on the dial, which is missing... this is raising another question.

Keep us posted and Good luck!!!
AtomAnt   
Fri Apr 02 2021, 06:11pm
Member No: #57942
Joined: Apr 02 2021
Location: West Yorkshire
 Thanks - Unfortunately, it was a private purchase and not from a dealer. Sold as seen! The mileage is in sync with the MOT history including the last MOT (only three MOTs based on the car's age). But I am not challenging this hypothesis of screen swap. On Tuesday (after the bank holiday weekend), I'll call the dealer(s) and try to fish out some information. And, if the screen is swapped it could be the reason why the reverse camera is not working, including the missing N or A (Auto) or M (manual) positioning indicators!
routemaster1   
Sat Apr 03 2021, 04:19am
Member No: #574
Joined: Jul 08 2007
Location: Dorset
AtomAnt wrote ...

Thanks - Unfortunately, it was a private purchase and not from a dealer. Sold as seen! The mileage is in sync with the MOT history including the last MOT (only three MOTs based on the car's age). But I am not challenging this hypothesis of screen swap. On Tuesday (after the bank holiday weekend), I'll call the dealer(s) and try to fish out some information. And, if the screen is swapped it could be the reason why the reverse camera is not working, including the missing N or A (Auto) or M (manual) positioning indicators!


I wonder if the reverse camera issue is because the system is trying to display it in the correct position on the left of the screen and the screen will not accept it. I would be interested to see the display on a left hand drive car to see if it is reversed. Also, Citroen may be able to tell you whether the screens are different on automatics and manuals. I shall have a look on Google to see if I can find something.

EDIT: Found this: - Click Here - . Looks like it is from a left hand drive car.
vexorg   
Sat Apr 03 2021, 05:03am
Member No: #48843
Joined: Jul 06 2017
Location: Scotland
 Must be a setting rather than a specific left hand drive model.
bluehdi   
Sat Apr 03 2021, 10:08am
Member No: #2617
Joined: Mar 02 2008
Location: Essex
 I recall with my previous Grand Picasso that a corrupted software update did a similar thing with my display. Certain things were missing or in the wrong place on the screen.

My Citroen dealer had to keep the car and I had to give them both keys to redo the software update again. Took a few hours to sort.
AtomAnt   
Sun Apr 04 2021, 06:50am
Member No: #57942
Joined: Apr 02 2021
Location: West Yorkshire
 Thanks for all the replies, at the moment I am in limbo! The car drives superb, it's a shame that the dials and few others bits are misbehaving (cosmetic). I'll start my investigations on Tuesday when the dealers are back. i.e. costs, repairs etc. Which I am dreading! It all depends!
Do you think the dealer is the best resort or an independent Citroen specialist can handle situations like these as well?
bluehdi   
Sun Apr 04 2021, 12:43pm
Member No: #2617
Joined: Mar 02 2008
Location: Essex
 I think an official Citroen dealer may be a better option with regards to this.
Wutang   
Wed Apr 07 2021, 06:45am
Member No: #46858
Joined: Nov 24 2016
Location: London
 Just my 2 pennies worth I would guess that the top screen has been replaced with one from a left hand drive manual car hence wrong way round and no gear indicator. might also explain why no reverse camera as it is looking in the wrong place for a signal to tell it it is in reverse.

I would say in this instance it would be best at a main dealer as it is likely to need the codes re writing.

Richard
AtomAnt   
Wed Apr 07 2021, 03:35pm
Member No: #57942
Joined: Apr 02 2021
Location: West Yorkshire
 Thank you all for advice, is there anyway to check the original/factory part number / software version of speedometer, the car came with ? i.e from VIN/Reg# ? I want to solve some mysteries myself before I book the car with the dealer without tinkering too much.
I did do some research where some posts suggested using, service.citroen.com for a VIN lookup to identify parts etc, but it seems that an individual account will not give me what I am looking for. Can anyone on this forum assist if I DM my VIN, please ?
Thanks in advance.
BigJohnD   
Wed Apr 07 2021, 06:03pm

Member No: #82
Joined: Jan 22 2007
Location: Hoylake
 Try - Click Here -
AtomAnt   
Fri Apr 09 2021, 05:22pm
Member No: #57942
Joined: Apr 02 2021
Location: West Yorkshire
 Bear with me on this post; it's a long one; I've made some remarkable discoveries! My learning graph is acute!

Thank you all for the great recommendations; I value them all and love the forum spirit; it's awesome! I'd also like to call out and thank @EJCitroen for the support behind the scenes (PMs). I believe Credit where Credit's due is a must.
@BigJohnD, thanks for the VIN decoder (catcar). For some strange reason, the portal does not recognise my VIN; however, it works for another 2014 C4 Picasso that we have in the family!
So this is where I am:
I did make up my mind that I'll book the car with the main dealer to attempt to fix it, but I did not want to go in blind!

By now, I am 100% sure that the Instrument Panel (Speedometer) has been tinkered with, which led me to more doubts i.e. if the previous owner used the correct replacement part number or bought a second hand one from EU (Left-hand drive vehicle) market which is the cause for anomalies. And if it is not the right part, then I'll lose the diagnostic fee that, and of course, the dealer will ask me to purchase a new Instrument Panel! So following are the steps I took:

I registered on the service.citroen.com and then purchased a one-hour subscription for Parts and technical documentation Circa £10ish.

I downloaded all the relevant Documentation (as PDFs) for my vehicle, including the original factory configuration data (Technical Documentation) along with the Instrument Panel Part Number. Also, the technical Documentation does state the vehicle has a reverse parking camera. It clearly says a new Instrument Customer needs to programmed against the VIN (Codding).
I then looked at the Instrument Panel repair procedure, which unravelled that it is a configurable item based on car trim level, equipment, region etc. etc. (see below). Even the Gear selection display is a configurable option!

My Instrument Panel part number is 9815286580. When added to the basket on service.citroen.com it comes to £980.35, obviously without labour cost! Now, this is the worst-case scenario, and I do not want to think about it!


So the next mystery was to solve was if my C4 Picasso had the correct part or not, i.e. the when I remove the Instrument Panel, it should say 9815286580. So earlier today, I removed the trim. I am adding some steps if anyone goes through this pain.

Remove the air fragrance holder and then twist open and pull out its housing (clockwise); when you remove the silver knob, you can see the collar as well. Twist (anticlockwise) and pull it out.

Use the dashboard trim removal tool and pry under the position of the vents. Give it an upwards pressure (be patient).


remove the loose panel


Then unscrew the two side mounting plates (left and right) and gently pull them out.


Unscrew the Instrument Panel retaining Torx screws and carefully remove the panel.


I only pulled it out to match the part number. I did not remove any cable. To my surprise, It is the correct part number (sigh!!!), but another warranty void sticker from ecu-repair.eu solved/added to my mystery.



warranty void sticker from ecu-repair.eu

I now have a new hypothesis. Contact ecu-repair.eu and find out what they did with the Instrument Panel and (repaired the LCD for black spots or something else). Did they flash the speedo with the wrong vehicle parameters? I have started a draft email to find out!
OR
Do not bother with ecu-repair.eu. Since it is the correct part number, book with the dealer, explain this to them and request them to recode/reprogram/reflash! take the risk!
One other question: has anyone used ecu-repair.eu ? How was your experience?
1 User said Thank You to AtomAnt for this Post :
 ritzdank (29 Dec 2022 : 08:10)
AtomAnt   
Thu Apr 15 2021, 09:40pm
Member No: #57942
Joined: Apr 02 2021
Location: West Yorkshire
 Update: I have good news on the instrument Pannel. The issue is now fixed. I'd like to thank Magpieautos.com who fixed the issue at a very reasonable price. It was a home visit, an extremely professional and superb experience. I feel if Magpie cannot fix it then the main dealer would struggle as well (of course Instrument Cluster replacement is an easy and expensive option). Original Citroen Software was used to rectify the problem.

Although the Cluster still continues to exhibit Left-hand drive configuration (not modifiable), I am very happy with the outcome. Also, note the differences between the screenshot from the 1st post and this one. The original cluster had a config from manual car / Grand Picasso / note the seven seats in the LCD) - I did not even realise!
The reverse parking camera is working, the gear selector is there and all seems ok!

PS: I did write to ecu-repair.eu and to date I never heard anything.
2 User said Thank You to AtomAnt for this Post :
 moizjazz (05 Mar 2022 : 14:18) , rakonja (26 May 2023 : 15:55)
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