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C4 - DS4 Owners :: Forums :: Citroen C4 Picasso and Grand C4 Picasso (B78) 2013 onward :: C4 Picasso and Grand C4 Picasso (B78) Problems and Issues

Clutch pedal and dead colour screen pixels issues resolved almost free under TSBs

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bradmca   
Fri May 10 2019, 12:45pm
Member No: #42533
Joined: Nov 02 2015
Location: London
Hopefully, this will help others too

I had the best trip to a dealer today, after learning about TSBs I had a web chat with the London Brentford one who confirmed a tensioner belt and clutch master/slave cylinder connection related pair of TSBs which I took in today after finding out they would be free to solve.

When I dropped the car off I also asked about the five equally spaced thumbtip sized dead pixel circles along the bottom edge of the top colour screen (they started as a single row of dead pixels right at the bottom then ended up like that after winter), got a call a couple of hours later with the expected figure of that being £1100 for a new one + labour but then she told me loads of those were dying too and the warranty on them has gone up to 5 years, so happy I pointed it out on my 2014 car!, result is I had to pay £90 labour to get a new one which didnt take more than a second to agree to.

Now the clutch feels as it should, and the screen is back to good too ! (for now!)

Clutch pedal clip replaced, drive belt tensioner replaced, top colour screen replaced cost would have been £1319, I only walked out £90 poorer - but £1229 happier

If you have issues with dead pixels or a clutch pedal that does not always return upwards go get them solved at the dealer right now.
5 User said Thank You to bradmca for this Post :
 iscom (10 May 2019 : 14:07) , Jimux (11 May 2019 : 15:00) , PGeorge (23 May 2019 : 23:49) , jsg1163 (30 May 2019 : 06:26) , JonnyO (01 Jun 2019 : 11:12)
JonnyO   
Wed May 29 2019, 08:16am
Member No: #53232
Joined: Feb 28 2019
Location: Loughborough, England
Hi,
Is there any chance you could get a reference number or some other detail from your dealer that states the 5 year warranty for the display screen? I've just called my dealer about this after seeing your post but they deny my car having a 5 year warranty on this.
I'd really appreciate it if you could help me out here!
bradmca   
Sun Jun 02 2019, 03:24pm
Member No: #42533
Joined: Nov 02 2015
Location: London
Could be specific to a batch of cars or the year, I asked about the screen more from curiosity in addition to the other issues I went for.
JonnyO   
Mon Jun 03 2019, 04:34am
Member No: #53232
Joined: Feb 28 2019
Location: Loughborough, England
I don't suppose you'd be prepared to ask your dealer about it to see how your car was covered? My dealer is saying they are unaware of any such warranty. if now, perhaps you could let me know what dealer it was and I could contact them directly?
 

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