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Citroen C4 2011 VTR+ Bluetooth - Phone diconnecting problem

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DaveMend   
Mon Dec 17 2018, 09:01am
Member No: #52711
Joined: Dec 17 2018
Location: Croydon area UK
I bought this car about 5 years ago and always had problems with the phone's Bluetooth disconnecting from the radio. All Samsung phones with various versions of Android, now on Android 8.
Everything pairs OK and may stay connected for 10 minutes or longer but will eventually disconnect.

The radio is RD5 with USB and Bluetooth and I obtained the software info as follows:

10195512
V03.600
BT05.2P0
DA ______
C1 1333F
C2 2778

Is there a firmware update for this, and if so can someone provide a link?

Thanks
BigJohnD   
Tue Dec 18 2018, 04:50pm

Member No: #82
Joined: Jan 22 2007
Location: Hoylake
I have the same setup but never had a problem in almost eight years (several Samsungs and LGs, from KitKat to Oreo).

I think I have earlier firmware, and have never updated. I can't suggest anything other than disconnecting and re-connecting the phones. Sorry.
DaveMend   
Tue Dec 18 2018, 04:56pm
Member No: #52711
Joined: Dec 17 2018
Location: Croydon area UK
Interesting. I noticed today if I re-pair and don't allow access to the phonebook/address book by denying the request, it seems to hold connection better. I need to test this further over the next few days. Do you have all 3 connected, i.e. phone audio, phone media and phonebook?
BigJohnD   
Wed Dec 19 2018, 05:56am

Member No: #82
Joined: Jan 22 2007
Location: Hoylake
Yes, but ISTR that initially the phone book takes some time to be read.

I have also deleted all old phones and only have two connected at present.
matte77   
Thu Dec 20 2018, 11:50am
Member No: #20627
Joined: Jul 06 2011
Location: Gustavsberg
I have same problem but with iPhone on my Citroen c4 hdi exclusive -12. Have tried different iPhones but same problem. It’s the hands free function not working . The streaming is ok. The phone connects ok, but after about 30 seconds it disconnect. Have tried to delete connection and connect again but still same problem... it worked before but since last couple of month the problem started
matte77   
Sun Dec 30 2018, 11:49am
Member No: #20627
Joined: Jul 06 2011
Location: Gustavsberg
Seems to be a problem in ios 12. Found this thread in apples support forum
- Click Here -

 

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