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C4 - DS4 Owners :: Forums :: Citroen C4 Picasso and Grand C4 Picasso (B78) 2013 onward :: C4 Picasso and Grand C4 Picasso (B78) Problems and Issues
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New front coil spring failed after 3 months - no impact
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badfelafel   
Thu Aug 16 2018, 04:12am
Member No: #24845
Joined: Mar 23 2012
Location: Scotland
 Hi - had a front coil spring replaced around 3 months ago.

Car drove fine until on a flat country road on holiday - no impacts, no potholes, on the flat at 15mph, heard a very loud ping.

Turned out the spring had broken. It was right at the top.

Garage has replaced it but says it is due to impact (same garage who had fitted the spring).

We had just driven hundreds of miles with no impact at all (nothing more than rough ground, not hit anything, no bumps at speed at all).

What else would cause a newish coil spring to fail at the top?

Would be grateful for any advice, thanks!
badfelafel   
Thu Aug 16 2018, 04:17am
Member No: #24845
Joined: Mar 23 2012
Location: Scotland

OK I have literally no idea how to make an image work on here! The shadowbox function just turns my whole screen dark. Can't find the post an image feature. But have made a link:
https://ibb.co/eyTfqp
routemaster1   
Thu Aug 16 2018, 04:23am
Member No: #574
Joined: Jul 08 2007
Location: Dorset
badfelafel wrote ...


OK I have literally no idea how to make an image work on here! The shadowbox function just turns my whole screen dark. Can't find the post an image feature. But have made a link:
https://ibb.co/eyTfqp

You have to be a premier member to post on the site.
vimto2000   
Fri Aug 17 2018, 05:37pm
Member No: #37385
Joined: Sep 17 2014
Location: Manchester
badfelafel wrote ...

Hi - had a front coil spring replaced around 3 months ago.

Car drove fine until on a flat country road on holiday - no impacts, no potholes, on the flat at 15mph, heard a very loud ping.

Turned out the spring had broken. It was right at the top.

Garage has replaced it but says it is due to impact (same garage who had fitted the spring).

We had just driven hundreds of miles with no impact at all (nothing more than rough ground, not hit anything, no bumps at speed at all).

What else would cause a newish coil spring to fail at the top?

Would be grateful for any advice, thanks!

I would go with manufacturer's defect! I would ask garage to contact the manufacturer as without wear and tear it would take a pretty severe impact to break coil after that short space of time!
wozza   
Sun Aug 19 2018, 02:25pm

Member No: #2
Joined: Aug 12 2006
Location: Manchester
 Fixed the image for you.

You were linking the page not the image directly. Which is why it wouldn't show up.
badfelafel   
Mon Aug 20 2018, 03:33am
Member No: #24845
Joined: Mar 23 2012
Location: Scotland
 Thanks for fixing the pic

So by way of update...

The AA put me onto a specialist at ACE who took a look at photos and said that it looks like product failure and not due to an impact. I went back to the garage with that but they still disputed it (and were even more rude). But in the end they said "you've got something for nothing, take the car away, and never come back here". Like I'd be back after that! Still annoying that the garage owner thinks I was after something for nothing - he fitted a defective part, and we were only lucky it failed at low speed and not on the motorway! But in the end, it is sorted.
 

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