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C4 - DS4 Owners :: Forums :: Citroen C4 Picasso and Grand C4 Picasso (B78) 2013 onward :: C4 Picasso and Grand C4 Picasso (B78) Problems and Issues

Creaking noise from rear at low speeds

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grahambeale   
Thu Jun 30 2016, 03:42PM
Member No: #45296
Joined: Jun 21 2016
Location: Cheltenham
Hi all,

We've recently purchased a 2014 Grand Picasso from a Citoen dealer. We took it away on our holiday for the first two weeks and noticed a rather disconcerting creaking noise from the rear of the vehicle. It only seems to happen at low speeds especially when turning.

I've uploaded a short video to demonstrate the issue (link below). I'd be keen to hear if any one else has suffered the same issue and what the likely resolution might be.

Many thanks!

- Click Here -
connectum   
Sat Jul 02 2016, 03:56AM
Member No: #36329
Joined: Jul 06 2014
Location: London
Sound like it needs a new axle see here.
- Click Here -

get it back in under warranty urgently, not certain its a known issue but I would say it needs fixing or rejecting.
dmpzsn   
Sat Jul 02 2016, 03:27PM
Member No: #25128
Joined: Apr 09 2012
Location: Somerset
I had a metallic rattle like a loose heat shield, that turned out to be the axle, being replaced in a couple of weeks, 2015 gp.
Dave
Trotsky   
Sun Aug 21 2016, 07:39PM
Member No: #35538
Joined: May 16 2014
Location: Melbourne
I too seem to have this issue. Can anyone confirm that replacement of the rear axle fixed the problem. Thanks
grahambeale   
Mon Aug 22 2016, 06:15AM
Member No: #45296
Joined: Jun 21 2016
Location: Cheltenham
Trotsky wrote ...

I too seem to have this issue. Can anyone confirm that replacement of the rear axle fixed the problem. Thanks


Hi there,
I can confirm that my local Citroen dealer replaced the rear axle under warrantee without any quibble. However... I did mentioned that I had seen many other reports about the same issue online. I think owners who reported this problem early had a more protracted experience from Citroen - they went through a process of replacing associated parts before they ordered in a new axle.

It took 2/3 weeks for the axle to arrive at my dealer and it was installed and returned within one day.

I hope this helps you,

Graham
Trotsky   
Mon Aug 22 2016, 07:34AM
Member No: #35538
Joined: May 16 2014
Location: Melbourne
Thanks Graham. It occurs very intermittently at low speeds on my c4gp. It was very obvious when driving down from a multi-storey parking lot over the weekend though. I'll find a way to consistently replicate the creaking noise before visiting the dealer.
grahambeale   
Mon Aug 22 2016, 08:20AM
Member No: #45296
Joined: Jun 21 2016
Location: Cheltenham
Trotsky wrote ...

Thanks Graham. It occurs very intermittently at low speeds on my c4gp. It was very obvious when driving down from a multi-storey parking lot over the weekend though. I'll find a way to consistently replicate the creaking noise before visiting the dealer.


I think its worse when one side of the axle is raised (on a hill or raised area). I suspect the floor ramps in the car park provided this scenario.
1 User said Thank You to grahambeale for this Post :
 Trotsky (22 Aug 2016 : 08:32)
bluehdi   
Mon Aug 22 2016, 12:43PM
Member No: #2617
Joined: Mar 02 2008
Location: Essex
As has been mentioned, there is a formal TSB (Technical Service Bulletin) for this issue (B3DW010CQ0), entitled: Grinding Noise from the rear of the vehicle

On uneven road surfaces, or when driving off pavements or when the vehicle moves off sharply

Repair: Replace the rear suspension crossmember.

I know there were issues with a modified part being available to supply dealers, but from the end of Feb 2016, these became generally available.

Its quite a big job, booked at 4.50 hours.

As has been said before, you are sometimes better not to specifically mention your knowledge of the TSB details, rather that 'you've heard from someone else who had the same trouble that there is a bulletin about it'!
1 User said Thank You to bluehdi for this Post :
 Trotsky (23 Aug 2016 : 07:35)
vimto2000   
Tue Sep 20 2016, 07:12AM
Member No: #37385
Joined: Sep 17 2014
Location: Manchester
Great...it sounds like my car has this issue!

Not really in the mood to take in it at the moment...will just keep the windows wound up and music loud!
 

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