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C4P/C4GP Exterior Mirror Indexing |
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bluehdi
 
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   Member No: #2617
Joined: Mar 02 2008Location: Essex |
As others have spotted and I have increasingly noticed, the exterior mirror dipping feature that certain models have of C4P/C4GP have fitted to both mirrors, doesn't correctly return to its original position over time. I popped into my dealer to get my car booked in for its NHA suspension recall, and whilst there I queried this problem. There is now a new Technical Service Bulletin (TSB) entitled : 'The mirror of the exterior mirror(s) does not return to its initial position following use of the indexing in reverse gear function' I thought this would just be a BSI software update, but apparently not. A new adapted contactor plate (Part number 96 788 273 ZD) is required to be fitted on the drivers side exterior mirror. This is now on back order for me. As these TSB's are only done if the customer states the problem, it may be of some use to others. |
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neston
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  Member No: #2349
Joined: Feb 16 2008Location: london |
I also questioned it when I took our car back for the suspension recall and they ordered the replacement panel too based on the TSB. Said it would only be a few days to order but heard nothing yet. Will call next week. | ||||
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bluehdi
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Member No: #2617
Joined: Mar 02 2008Location: Essex |
I still haven't heard about the part for my exterior mirrors either. From further information I have, the replacement 'contactor plate' part is actually the black electric window/electric mirror bank of switches that sits in the drivers door handle that controls our use of the windows/mirrors etc. I was a bit concerned that the door mirror would have to come off, but it seems this is much easier part to replace. |
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LeonP
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  Member No: #38558
Joined: Dec 24 2014Location: Kerry, Wales |
I too mentioned the problem with the mirror when I went back for the Recall. They fixed it there and then. I assume they had the part in stock. |
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neston
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Member No: #2349
Joined: Feb 16 2008Location: london |
Part came in last week and fitted in 30mins. So took a couple of weeks to come in. | ||||
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bluehdi
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Member No: #2617
Joined: Mar 02 2008Location: Essex |
Contactor plate replaced on my car this morning (along with the NHA front suspension recall work completed). Slight signs of where the bank of switches have been prised out, but nothing major. Time will tell if the replacement part does sort out the rear mirror indexing function not returning to its original position! Took about and hour and a half for both jobs whilst I waited. |
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vimto2000
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 Member No: #37385
Joined: Sep 17 2014Location: Manchester |
Did this get sorted with the replacement contactor plate? I seem to be getting this on mine. | ||||
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bluehdi
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Member No: #2617
Joined: Mar 02 2008Location: Essex |
Yes it seems to have sorted it on my GP, although it should have been fixed earlier in production so newer cars will have had the revised contactor plate fitted. Your Citroen dealer will be able to confirm if your car is affected, but I would start by explaining the symptoms to them and seeing if they order the newer part |
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vimto2000
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Member No: #37385
Joined: Sep 17 2014Location: Manchester |
Not sure I trust my supplying dealer in the way they handle stuff. Also every time I phone...the sales person who dealt with the sale, just happens to have gone home for the day! Nevertheless will give them a call. Also which side of yours was not returning back to position? As mine is the passengers side. Cheers |
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bluehdi
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Member No: #2617
Joined: Mar 02 2008Location: Essex |
This sounds different, as the issue affecting my car was that over time, both mirrors were gradually (after a number of reverse manouevres) not returning to exactly the original position. This then required manual adjustment of the mirrors. Since the contactor plate replacement, they both seem OK and dip and return correctly. I have however noticed the dipping angle seems slightly different now. I haven't spent enough time checking, but will take a closer look. | ||||
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peskywinnets
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Member No: #42812
Joined: Nov 27 2015Location: London |
bluehdi wrote ... I popped into my dealer to get my car booked in for its NHA suspension recall, and whilst there I queried this problem. There is now a new Technical Service Bulletin (TSB) entitled : 'The mirror of the exterior mirror(s) does not return to its initial position following use of the indexing in reverse gear function' Just had a ruck with my local citroen dealer. Me: "While my car is in for the recall, can you look at my mirrors, they aren't indexing & apparently there's a TSB out on this"? Citroen Dealer: "Who says?" Me: "Actually I found this out on an internet forum" (top tip don't ever say this! It invokes deep routed, primeval responses from the dealer) Citroen Dealer (now very [%*^#@!]): Sir, we can't go off what you've read on an internet forum" Me: "So, when I tell you there's a problem with my mirrors & when I tell you there's a TSB out...you won't even check?" Citroen Dealer: We will check the car & if there's a problem, we'll fix it" Me: "I doubt you'll notice there's a problem, it happens over time....I'd say about 20-30 reverses, but hey, you could always just do this with the car in standstill & just put into reverse & out again 20 times" Citroen Dealer: "But that will confuse the car" (I kid you not!) Me: "It's a computer...it's not human, it doesn't get 'confused" Citroen Dealer: "It's not a computer...." (perhaps there's a small person underneath my bonnet, keeping check on things "Oh, he's just put the car into reverse, I better dip the mirrors now" etc etc) ....& on it went....basically, a really poor customer experience. Are these TSBs given numbers? ...if so, it'd be really handy to have the number (he says, it's not plausible that I could even know about it, as it's prohibited for Citroen techs to share this information ....which IMHO is naive in the extreme - we aren't talking about the secret forumula for Coca Cola here....just a a TSB name/number!) |
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vimto2000
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Member No: #37385
Joined: Sep 17 2014Location: Manchester |
I'm getting the same thing...for the passenger side. Last time they checked...they couldn't replicate the fault. Its going in for the recall..so I've asked them to check again. If it doesn't replicate the fault...I may ask the technician to come with me to the car and do the same thing. Its getting really annoying as when you come to use the side mirror...its pointing at your alloy! |
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chrispatch
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 Member No: #7033
Joined: Jan 11 2009Location: Nr Cambridge |
Glad I came across this as my nearside mirror sometimes doesn't return properly on my 2014 Picasso. I thought there was a fault but as someone already said it doesn't happen all the time, so it is sods law that it wouldn't when the dealer tried it. It will be mentioned when I next go there. | ||||
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bluehdi
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Member No: #2617
Joined: Mar 02 2008Location: Essex |
Peskywinnets - with that sort of attitude and talking to you like that, I would simply find another dealer. Their attitude is not helpful at all and I wouldn't trust them with a pedal car, let alone your pride and joy! The TSB's appear when they look up your vehicle on the Citroen system and then look into the described symptoms. If it is listed, they are normally applicable to your car, but the dealer will be asked to carry out some checks first. The problem as we all know with this one is that the problem doesn't show itself until you've used reverse numerous times. Why would a customer simply raise an issue that doesn't exist. They should trust you enough and believe what you're saying, They probably think it's user error because they themselves don't know that much about how the function is supposed to work. I never directly mention a TSB, rather quote some of the key symptoms. Sometimes if I've read something on C4owners, I'll say something like 'a friend I know has the same trouble and they found out it was...'. It seems crazy, but if you can remain on good terms it's probably better. The replacement contactor plate which is located in the door mirror control panel on the drivers door was ordered and replaced on my car and seems to have sorted out the issue. Unless of course there is yet another new issue. Do keep us posted on progress. |
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Eeeps
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 Member No: #44054
Joined: Mar 09 2016Location: Macclesfield |
Although I haven't seen this on my 16 plate C4GP I just like to be clear on the symptoms. 1. Does the mirror dip and return normally on most occasions but occasionally fail to return, requiring a manual adjustment. or 2. The mirrors randomly fail to return after dipping but return normally most times. or 3. The mirrors gradually return less far than required eventually requiring manual adjustment. Also, do both mirrors suffer the same problem (to the same degree) at the same time? Cheers, Ian |
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