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BJD's (now not so) New (B7) C4 1.6 HDi

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Magistrate   
Mon Jun 18 2018, 05:12am
Member No: #1731
Joined: Dec 15 2007
Location: Walsall West Midlands
The cynical may think they were trying to inflate the price by selling you a new battery. My C4 is now 10 years old and has a full service history from Citroen, always looked after by a dealership in Stafford. The last time I was there for a service, timing belt and front brake replacement they were undergoing major restoration in the Citroen dealership section and I have to admit customer service was awful. I suppose many people will ask why we persist in using Citroen with our aging cars. For me, product knowledge is important as is the fixed prices that independants find difficult to match. Fortunately for me there are two dealerships within spitting difference, I wont be going the Stafford ever again particularly when I was told by the service manager it was about time I got rid of it. 34000 mile and as unmarked as the day it left thee showroom!
BigJohnD   
Mon Jun 18 2018, 06:08am

Member No: #82
Joined: Jan 22 2007
Location: Hoylake
Magistrate wrote ...
I have to admit customer service was awful. I suppose many people will ask why we persist in using Citroen with our aging cars

The prime reason is they (should) have all the expertise and information, and owners don't face prejudicial statements about French cars.

Fortunately, I have another Citroën nearby as well an independent.

And listening to experiences of family members, VW, Audi and BMW are no better in terms of service, quality and price.
routemaster1   
Mon Jun 18 2018, 08:08am
Member No: #574
Joined: Jul 08 2007
Location: Dorset
I have found that, if there is an issue, I can talk to the technician, I have been in the workshop to view and discuss an aircon problem, and if I feel that it is necessary, I have been in contact with the service manager. I needed to do that to ensure I got my car back after the issue with the Adblue tank.

Almost invariably, I get a phone call to ask if I was completely satisfied with my visit. Of course, after the latest issue when I actually have some comments, they haven't called!
FrankBullitt   
Tue Jun 19 2018, 03:36am

Member No: #19238
Joined: Apr 12 2011
Location: Cambridgeshire
It intrigued me the way different dealers approach this - I always found Duxford superb in this respect, more than happy for me to go through an issue with the tech in the workshop and very open and friendly, never a sense of being pushed into unwarranted work - the same for Hitchin Audi who look after my 13 year old A2 (and have done for 13 years!), the aftersales team are always helpful and friendly despite being part of a big group (they don’t charge me for courtesy cars despite it being policy) and always happy to mention the tech’s like seeing my old A2 return and it’s a bit of a talking point.

Contrast that with other dealers I’ve used in the recent past and I know we are lucky - likewise my Dad had his Honda dealer (Stockton on Tees) try to shaft him after a change of ownership so he now goes all the way to Scarborough for service.

Ultimately it’s all down to people.
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